Services
On-site engineering for printing machinery, and remote computer and printer support for mainland companies.
On-site equipment services
Prepress and printing equipment, installed correctly, repaired properly and serviced before it fails.
Installation and commissioning
Positioning, connection, setup and testing of new or relocated equipment so it is ready for production.
- Platesetters and prepress systems
- Press units and ancillary equipment
- Machine relocation and re-setup
- Test runs and handover
Repair and fault diagnosis
Systematic troubleshooting of mechanical, electrical and electronic faults, followed by repair and part replacement.
- Breakdown diagnosis
- Part replacement and sourcing
- Recalibration after repair
- A written summary of the fault and the fix
Preventive maintenance
Scheduled inspection and servicing that catches wear before it stops a production run.
- Routine inspection and cleaning
- Wear-part checks and replacement planning
- Performance and calibration checks
- Service reports for your records
Remote computer and printer services
For companies on the UAE mainland. We connect to your systems online, find the fault and fix it, so common issues do not wait for a site visit.
Remote computer support
Help for office and production computers when something slows down, fails or needs setting up.
- Workstation and server troubleshooting
- Software installation and updates
- Performance and slowdown checks
- Backup setup and checks
Printer and print queue support
Getting printers installed, shared and printing consistently across your network.
- Driver and network printer setup
- Print queue and spooler faults
- Print settings and profile checks
- Printer sharing across office networks
Prepress workstation and RIP support
Support for the computers that prepare files for plate and press.
- Prepress workstation troubleshooting
- RIP and workflow software issues
- Font and file-handling problems
- Connections between workstations and output devices
Common questions
Which equipment do you service?
We focus on Heidelberg and Fujifilm prepress and printing equipment used in newspaper and magazine production. If you run something else, send the details and we will tell you whether we can help.
Can faults be fixed remotely?
Software, network, workstation and printer issues often can. Mechanical and electrical faults on printing machinery need an on-site visit, but a remote review first helps us arrive prepared.
What should I include in an inquiry?
The equipment brand and model, the serial number if you have it, what is happening, any error codes, and how urgent it is. Photos or video help. Email them to [email protected] after you send the form.
Who can use the remote services?
Our remote computer and printer services are offered to companies on the UAE mainland.